Meals are not included unless otherwise stated. Meal breaks will be arranged at hotels, various ethnic restaurants, food courts and fast food restaurants. Customers should check each meal location for its vegetarian options.

Some tour packages include breakfast at the hotel or the option to purchase breakfast before check-out and departure, however it is your responsibility to pay all hotel feels (including room service) before departure.

For some day trips and private tours, meals are customizable based on your preferences and dietary restrictions. Please refer to each product's "Special Notes" field and let us know of any dietary restrictions when making your booking.

Yes you will be able to print the voucher as soon as you complete the payment.

After you've made your booking, you'll see a confirmation screen that shows your booking details and reference numbers. We'd suggest you take a note of these for your reference. Your booking is also viewable in MY ACCOUNT.

We'll also send a confirmation email to the email address you provided, within 24 hours of the time you book.

Yes. You may contact us with the Full Name of the guest who will be replacing you on the tour. 

Please note that if the tour includes airfare, which is non refundable, there will be the extra fee necessary to purchase the air tickets for the new guests along with the applicable amendment fee.

The cancellation policy is provided to you after you click on the "Book" button on the search results. The cancellation policy might differ from booking to booking so it is very important to check the cancellation policy before making the booking.

Our tours are typically conducted in English or bilingually with English and another language. The available languages are always indicated on the tour web page.

We do have many tours that offer tour guides that speak other languages and also certain tours that offer language selection through headsets. 

The tours usually pick up and drop off at the same location unless otherwise stated in the tour details

For all our guests comfort, we only book non-smoking rooms for all tour packages.

We cannot guarentee front seats on our bus tours and all seats are on a first come, first serve basis.

Our travelers range from youngsters to senior citizens. Travelers include singles, couples and groups. Our customers come from all over the world to enjoy the variety of tours that we offer.

Transportation varies based on the number of guests, local operator, and the type of tour.

Small group tours tend to use comfortable vans or mini-buses, while larger groups require bigger buses. The tour buses are equipped with regular cushioned seats. Usually bigger tour coaches have a restroom onboard.

However, tour coaches arrange to stop every two to three hours on the way to provide restroom or meal stops for passengers.

There is always a chance of heavy traffic, unexpected weather conditions, mechanical failures or other uncontrollable factors that may delay your return time.

Therefore, we are not responsible for any related consequences to these unforeseeable events. However should such a problem occur, we will always try our best to arrange alternatives for our guests.