We recommend that you arrive at the check-in desk approximately 3 hours prior to departure (unless otherwise stated).

If your booking is successful, there's no need to call us.

All flight times are local. For example: if the flight departs from Arlanda at 15:00 and arrives in London at 16:00, both of those times are local times. However, the flight takes 2.5 hours because the UK time is 1 hour behind Sweden.

If you are flying from the USA, for example, you usually depart from the USA in the evening and arrive in Europe on the following day. This is shown by the +1 after the times, this can also arise in the case of other flights.

he prices are always shown per person. If there are children and adults in the reservation, the prices are shown as a total price divided by the number of people, regardless of whether they are children or adults.

When you select an option and continue, the prices are specified as adults and children. The total price is always shown.

You can book your tickets up to 330 days before departure. Remember to book in good time, because the cheapest tickets sell out quickly.

Prices on our website come from the airline and can change quickly depending, for example, on the availability of seats.

We cannot influence that.

Therefore, make sure that you always check the total amount before your confirm your reservation.

All airlines must pay tax for every passenger. This is, for example, for insurance costs. All these costs are charged in the form of a tax on your airline ticket. Please note that the taxes could change if you decide to change your airline ticket.

It is always important to advise the car rental supplier that you will be arriving after midnight. Otherwise the supplier may have closed or may not have kept a car for you.

The rental car supplier's telephone number is on your rental car voucher.

You can usually buy food on board when you are flying within Europe. If you are traveling a longer distance, food is usually included.

Non-stop flights are flights that do not have a stopover but fly directly from point A to point B without landing to refuel, for example.

If you fly with a direct flight, this could mean that the plane lands on the way in order to refuel. As long as the flight does not change its flight number when it stops, the airline considers it to be a direct flight. This type of technical stop is approved in accordance with the international rules of flight set out by IATA (International Air Traffic Association) If the flight has a stopover, we indicate this clearly on your confirmation. 

Flights with a stopover are flights with one or more stopovers where you change planes or change the flight number. If your trip is to or via the USA, you also have to go through security controls and put your luggage through customs on your first stop in the USA.

If you have any doubts about your suitability to fly or if you have had any complications while pregnant please speak to your doctor before booking your flights.

Expectant mothers are free to fly up to 28 weeks of pregnancy. Once an uncomplicated pregnancy reaches its 28th week we require expectant mothers to carry a ‘fit to fly’ letter completed by their midwife or doctor.

We can’t allow expectant mothers to fly beyond the following dates:

For an uncomplicated single pregnancy, travel is not permitted beyond the end of the 36th week of pregnancy

For an uncomplicated twins, triplets etc. pregnancy, travel is not permitted beyond the end of the 32nd week of pregnancy.

A mother can be accepted for travel from 48 hours after the birth of her baby subject to having delivered without any complications or surgery.  (We do not accept infants under the age of 8 days old).

If a caesarean section was performed or if surgery was needed for the mother then the minimum period before we could accept her for travel would be 10 days. However, this is also subject to approval for travel from her treating doctor.

Once your booking has been received, we will then ticket your flight and send you the final confirmation within 48 hours

Once your flight has been ticketed, and confirmation has been sent to you, the airline requires you enter further information about yourself (APSIS information) on their website.

To complete this, you will need the booking reference (PNR) from your final confirmation.

Flights can normally be cancelled within 24 hours of booking, although there may be an Admin fee charged by the airline. After this time, it depends on the airline policy and the flight type that is booked.

Please let us know as early as possible (within 24 hours of booking) as we can normally fix any errors BEFORE ticketing and final confirmation. Once again, this can depend on airline policy.

Carriage and other services provided by the carrier are subject to conditions of contract, which are hereby incorporated by reference. These conditions may be obtained from the issuing carrier. The itinerary/receipt constitutes the passenger ticket for the purposes of Article 3 of the Warsaw convention, except where the carrier delivers to the passenger another document complying with the requirements of Article 3. If the passenger's journey involves an ultimate destination or stop in a country other than the country of departure the Warsaw Convention may be applicable, and the convention governs, and in most cases limits, the liability of carriers for death or personal injury and in respect of loss of or damage to baggage. See also notices headed Advice to International Passengers on limitation of liability and notice of baggage liability limitations. Full conditions can be found at WWW.IATA.ORG or by clicking HERE

If you are travelling to USA, all qualified Visa Waiver Program travellers will be required to obtain electronic travel authorization prior to boarding an air or sea carrier to the United States.

Electronic System for Travel Authorization (ESTA) to USA

Travellers who do not receive travel authorization prior to their departure may be denied boarding, experience delays or be denied admission into the United States. Applications may be submitted at any time prior to travel, but no less than 72 hours prior to departure.

Travel Authorization is obtained through an online registration system known as the Electronic System for Travel Authorization (ESTA). If your registration is successful, it will be valid for multiple applications for two years or until the date on which your passport expires, whichever comes first.

Submit your ESTA Application at WWW.IATA.ORG

Baggage tags are the receipt airlines give their customers to identify each of their checked pieces of baggage. They are very important and should not be lost or thrown away, even when you arrive at your final destination as they are indispensable in case you have a baggage ?claim at a later date.

Due to space restrictions your carry-on baggage may be taken from you at the aircraft door. If this happens you must take your valuable objects out of your baggage and take them with you as the rest of the carry-on baggage will have to be transported as checked baggage ?and will be governed by the terms and the conditions this type of baggage entails.

Airlines are responsible for products that are for your use and convenience, with the following exceptions: fragile items, antiques, works of art, books, photos, documents, securities, televisions, computers and other electronic items and accessories, mobile devices and accessories, video or photographic equipment and optical accessories, furs, money, jewelry, precious metals, medicines or medical supplies, perishable items or any article that you could carry with you in the passenger cabin such as: samples, articles for commercial use, unique and irreplaceable items and similar valuable items.

Valuable items should always be under your care and custody, so we ask you to please transport them in your carry-on baggage.

Perishable items are very delicate and if they are not transported on the same flight as you they will spoil. We suggest you do not transport these items. However, if you decide to transport them you do so at your own risk and subject to acceptance by the customs authorities of the destination country.

Please remember that perishable items are not allowed in "Stand By" baggage.

Please always put identification on your checked baggage, and include another label inside the bag to ensure we can identify your baggage in case the outer label is lost. Please remember, medicine, money, valuable documents, keys, jewelry, cameras and other small fragile goods, should preferably be kept in your carry-on baggage. 

We recommend you have all the documentation required by the authorities when departing Colombia and also entering your destination country. Please remember that the Police, Customs and other airport security control authorities, in the origin and destination, can open and search your bags? even when they have been shrink wrapped and without the passenger needing to be present.

Indirect flights are with stop-over flights where the flight will halt at one or multiple cities. This might also include change of terminal or change of aircraft. You are not allowed to break your journey while in transit city.

Flights which are point-to-point with no halt or stop in between are direct flights. Direct flights are shorter duration flights as compared to one-stop or multi-stop flights.

An electronic ticket (called as e-ticket) is a paperless electronic document with a unique confirmation number. We will email your flight e-ticket once the booking is confirmed and payment process is completed.

It is necessary to take a print out of your e-ticket and carry it along with your valid passport to the airport and present it at the airline counter while checking in for your flight.

Yes, you can. For example, you can search for Dubai by entering DXB or for Phuket by entering HKT.

Stopover is a stop you make at one or more cities during your trip where you have to change the aircraft. Generally, the duration of a stopover is more than 48 hours.

You will get a transit during your indirect flights. The transit airport is where you break your journey. The details of the same will be mentioned in your e-ticket.

In most cases you have to. Ensure that you have adequate time to move from one terminal to another. To save time, always check your gate number and terminal once you arrive at the transit airport.

To avoid last minute hurry, always book flights with minimum two hour of international transit / Layover time in between.

Yes, you can. However, we strongly recommend that you book a return flight on a single booking as it will be cheaper than booking separately.

There are usually three different types of travel/booking class – Economy, Business and First Class. However, few airlines offer only Economy and Business Class options while few offer Premium Economy as well.

A code-share is an agreement between two or more airlines to use each other’s aircrafts. Under the agreement, an airline can sell tickets for a flight which is operated by a partner airline.

Your confirmed ticket is adequate to show your confirmed booking at the airport.

Yes. The airport authority and airline staff requires your valid identity proof to provide you access to the airport and check you in for the flight. Since it is an international flight, you have to carry your valid passport which will be more than enough as valid government identity proof.

Check-in and cabin baggage limit is different in every airline. Your flight baggage limit will be mentioned on your e-ticket copy specific to the respective airline on that route.

We strongly recommend that you check the ‘Baggage Allowance’ section on the airline website to check the list of permitted baggage size and restricted items for cabin and check-in baggage.

You can also visit the specific airline website you are flying with to check the baggage limit in the ‘Baggage Allowance’ section.